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Shipping information

Shipping Information

UPS Ground and US Priority Mail

The chart below represents shipping charges for US Priority Mail or UPS Ground to all 48 contiguous States. Whenever possible, we try to use the US Post Office, they are very reliable, economical and very quick. Larger packages and packages that require insurance will be shipped by UPS. We ship a lot of paper and we have found that whenver possible it is best to ship paper rolled. It is not very well known, but UPS charges can get quite high for flat shipments because shipping is calculated based on the box size and not its weight. We have found that rolled papers are also less susceptible to damage by careless delivery people. However, if you request that your papers are to be shipped flat, we will gladly accomodate and charge the additional cost to your order.

Expedited Shipments

We can also ship by next day, second day or third day air through various carriers. Charges for expedited shipments vary greatly because they depend on the package's destination, weight and also it's dimensions. These variations make it impossible to calculate the shipping charges until the order is actually packed, measured and weighed. Therefore, all expedited packages must be calculated and charged separately.

Shipments Outside the US

We are happy to ship packages internationally. We work with all carriers however our experience has shown that the most economical method is through the US Post Office. The post office offers, International Express, Global Priority and Air Parcel Post. We suggest that you allow us to select the most economical method. We also work with Federal Express and UPS however, please be aware that they impose additional charges for export documentation and often result in extra charges for customs and duties.

Import Duties

Several countries but not all, charge a duty tax on the import of art supplies. Please contact your country's customs office to determine if your shipment is subject to duties and if so how much. Duties and brokerage fees are your responsibility. We have been asked on several occassions to falsify documents to show a lower value on the shipment. We will not accommodate these requests, we will not jeopardize our export license by falsifying documentation.

Extra Large Packages

We ship easels in all sizes. Sometimes these easels can be shipped by UPS and occassionally they are too big and must be shipped by truck. The shipping charges for these larger items are often listed in their description. If you have any questions, feel free to contact us by email

Delivery and Returns

Goods are normally dispatched promptly by return, but please allow up to 5 days for delivery. We will try to advise if delivery is likely to be delayed. L. Cornelissen & Son Ltd will accept no liability for losses incurred as a result of late or delayed delivery of goods.
All errors and short deliveries must be notified verbally within three days of receipt of the goods, or in writing within ten days of receipt of goods. Claims received after these dates will not be accepted.
L. Cornelissen & Son Ltd reserves the right not to accept the return of goods ordered in error or no longer needed by the customer. Any goods taken back into stock will be subject to a ‘return to stock’ fee.

Your shipment

Packages are generally dispatched with one of the following services: Please note that currently the mail order department operates Monday to Friday; any orders placed over the weekend will be processed on Monday.

Parcel Force Trackable Next Working Day Service. UK mainland only (Orders for long distance delivery may take longer)

Royal Mail Standard Parcel service Please choose this service when ordering from The Western Isles, Northern Ireland, Isle of Man and the Isle of Wight. (Size restrictions apply to this option please contact for advice.)

Royal Mail 1^st Class Non trackable service. Delivery within 1 to 2 working days from dispatch. Orders dispatched under this method are at your own risk.

Royal Mail Special Delivery Signed for service. Guaranteed delivery before 1pm next working day from dispatch. Parcels insured for up to £500. Orders must be received before noon and confirmed with Cornelissen by telephone T: 020 7636 1045.

Air Mail Standard Orders dispatched by Air Mail standard are not trackable and therefore we are not responsible for any loss or delays from the point of dispatch. We advise customers overseas wishing to place high value orders to select either International Signed For Service with Extra Compensation or UPS.

International Signed For Delivery times depends on destination. Orders dispatched by International Signed For are traceable only until they reach country of destination. We are not responsible for any loss or delays once your parcel has reached your country and has been forwarded to your local postal services.

Royal Mail International Signed For service with Extra Compensation Similar to International Signed For service but with additional insurance. In the event of a claim for loss or damage parcels are covered for up to £200 depending on the country. Customers in South Africa should contact us for advice.

UPS Trackable and insured method for orders in the UK and worldwide. Delivery time for European orders is 3-7 working days from date of dispatch. UK mainland next working day, Worldwide orders take from 4-10 working days.

Additional Charges

We reserve the right to levy additional shipping charges, at our discretion, for over-size packages and addresses that attract additional charges from our shippers. In all cases you will be contacted prior to shipping to obtain your consent for additional charges.

Service Upgrade

If you require Express or timed delivery by UPS an additional cost will be applied. Please contact us on 020 7636 1045 or at info@cornelissen.com if you would like to have the delivery of your order upgraded. It may not always be possible to dispatch it in time, and this will depend on when we receive your order. In these cases we will keep you informed about the progress of your order. We will provide you with a link to track your package online.

Shipping Fees

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items together in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each of them.

Transfer Of Title

Your package will be dispatched at your own risk, but every care is taken to protect fragile objects. We use bubble wrap and card sheeting to pack orders. This is generally sufficient to ensure that items reach you in good condition. If there is damage we request that you keep all packaging and photograph the box showing the damage as it appears from the outside. This will help with any claim placed with the courier company.