Delivery and Returns
Goods are normally dispatched promptly by return, but please allow up to 5 days for delivery. We will try to advise if delivery is likely to be delayed. L. Cornelissen & Son Ltd will accept no liability for losses incurred as a result of late or delayed delivery of goods.
All errors and short deliveries must be notified verbally within three days of receipt of the goods, or in writing within ten days of receipt of goods. Claims received after these dates will not be accepted.
L. Cornelissen & Son Ltd reserves the right not to accept the return of goods ordered in error or no longer needed by the customer. Any goods taken back into stock will be subject to a ‘return to stock’ fee.
Packages are generally dispatched with one of the following services: Please note that currently the mail order department operates Monday to Friday; any orders placed over the weekend will be processed on Monday.
Parcel Force Trackable Next Working Day Service. UK mainland only (Orders for long distance delivery may take longer)
Royal Mail Standard Parcel service Please choose this service when ordering from The Western Isles, Northern Ireland, Isle of Man and the Isle of Wight. (Size restrictions apply to this option please contact for advice.)
Royal Mail 1st Class Non trackable service. Delivery within 1 to 2 working days from dispatch. Orders dispatched under this method are at your own risk.
Royal Mail Special Delivery Signed for service. Guaranteed delivery before 1pm next working day from dispatch. Parcels insured for up to £500. Orders must be received before noon and confirmed with Cornelissen by telephone T: 020 7636 1045.
Air Mail Standard Orders dispatched by Air Mail standard are not trackable and therefore we are not responsible for any loss or delays from the point of dispatch. We advise customers overseas wishing to place high value orders to select either International Signed For Service with Extra Compensation or UPS.
International Signed For Delivery times depends on destination. Orders dispatched by International Signed For are traceable only until they reach country of destination. We are not responsible for any loss or delays once your parcel has reached your country and has been forwarded to your local postal services.
Royal Mail International Signed For service with Extra Compensation Similar to International Signed For service but with additional insurance. In the event of a claim for loss or damage parcels are covered for up to £200 depending on the country. Customers in South Africa should contact us for advice.
UPS Trackable and insured method for orders in the UK and worldwide. Delivery time for European orders is 3-7 working days from date of dispatch. UK mainland next working day, Worldwide orders take from 4-10 working days.
We reserve the right to levy additional shipping charges, at our discretion, for over-size packages and addresses that attract additional charges from our shippers. In all cases you will be contacted prior to shipping to obtain your consent for additional charges.
If you require Express or timed delivery by UPS an additional cost will be applied. Please contact us on 020 7636 1045 or at firstname.lastname@example.org if you would like to have the delivery of your order upgraded. It may not always be possible to dispatch it in time, and this will depend on when we receive your order. In these cases we will keep you informed about the progress of your order. We will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items together in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each of them.
Transfer Of Title
Your package will be dispatched at your own risk, but every care is taken to protect fragile objects. We use bubble wrap and card sheeting to pack orders. This is generally sufficient to ensure that items reach you in good condition. If there is damage we request that you keep all packaging and photograph the box showing the damage as it appears from the outside. This will help with any claim placed with the courier company.