Shipping Information
Purchasing
All prices are shown in GB Pounds Sterling inclusive of UK VAT at the current rate. Orders outside the EU are free from UK VAT.
Your order is confirmed when you receive an automated order confirmation.
When purchasing large quantities of goods please email or phone a member of the sales team for advice and help.
Dispatch of Goods
We aim to dispatch orders within 5 working days. The website will calculate delivery costs for online orders. For small items we are able to offer Royal Mail shipping options for orders placed via phone and email. We endeavour to keep you fully informed on the progress of your order. If a product is out of stock a member of the sales team will be in touch as soon as possible to arrange a refund or to offer an alternative where possible.
On receipt of goods, if the parcel is damaged then please sign for the goods as damaged before opening. If there is damage we request that you keep all packaging and photograph the box showing the damage as it appears from the outside. This will help with any claim placed with the courier company.
If you would like advice about your order please get in touch with us and we will be happy to help.
Shipping Terms
Our standard shipping incoterms terms are DAP (Delivered At Place). This means that for shipments to countries outside the UK the recipient will be liable for any import taxes and tariffs levied locally. These are not the responsibility of the sender, and are not covered in any shipping charge we make.
Import Duties
Several countries but not all, charge a duty tax on the import of art supplies. Please contact your country's customs office to determine if your shipment is subject to duties and if so how much. Duties and brokerage fees are your responsibility. We have been asked on several occassions to falsify documents to show a lower value on the shipment. We will not accommodate these requests, we will not jeopardize our export license by falsifying documentation.
Your Shipment
Packages are generally dispatched with one of the following services:
Note: Orders placed over the weekend will be processed on Monday.
Parcelforce UK mainland only. Usually next day delivery from date of dispatch. 48 hours for oversize items and remote areas. We reserve the right to use alternative couriers to ensure fastest possible delivery
International Signed For Delivery times depend on destination. Orders dispatched by International Signed For are traceable only until they reach country of destination. We are not responsible for any loss or delays once your parcel has reached your country and has been forwarded to your local postal services.
Royal Mail International Signed For service with Extra Compensation Similar to International Signed For service but with additional insurance. In the event of a claim for loss or damage parcels are covered for up to £200 depending on the country.
DHL worldwide. Delivery time for European orders is 3-7 working days from date of dispatch, worldwide orders take from 4-10 working days.
Additional Charges: We reserve the right to levy additional shipping charges, at our discretion, for over-size packages and addresses that attract additional charges from our shippers. In all cases you will be contacted prior to shipping to obtain your consent for additional charges.
Service Upgrade: If you require express delivery an additional cost will be applied. Please contact us by phone or email if you would like to have the delivery of your order upgraded. It may not always be possible to dispatch it in time, and this will depend on when we receive your order.
Shipping Fees: Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items together in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each of them.
Return of Goods
Cancellation: If for some reason you wish to return your goods please let us know via phone email within seven working days of receipt of the goods. The customer will be required to cover the cost of return of the goods. Goods should be returned in saleable condition.
Faulty goods/damaged goods: Please inform us in full as soon as possible and within seven days of receipt of the goods to arrange return. The cost of the goods and carriage will be repaid in full once we have confirmed the goods are faulty or damaged.
Refunds will be made within 30 days and by the same method as payment.
Security
In partnership with our secure payment Gateway supplier we follow the Payment Card Industry Data Security Standard (PCI DSS). You credit card details will not be seen by anyone at Cornelissen or our payment gateway. Any data provided is treated in compliance with the PCI DSS standard. Information given to us via other methods is always treated in the strictest of confidence. Your details will not be released to third parties.
Age Restricted Items
By accepting our terms and conditions you are agreeing that you are over the age of 18 and are able to purchase restricted items such as knives, blades, solvents and propellant based sprays and varnishes.